# When something will not load or save

Protect your work, check access and retry with a clear account of the problem.

You have hit a sign-in, loading, data or saving error.

Your draft is safe and you or the team owner can identify the next step.

## Start with a safe recovery

1. Copy any unsaved text somewhere safe, especially before refreshing, signing out or loading a shared version over your draft.

2. Check the selected account, team and product. A missing product or access refusal can mean permissions changed, rather than that data was deleted.

3. Read the error message. Use Retry when the screen offers it. Do not create a duplicate task or room just because the first response is taking longer than expected.

4. For sign-in, use an available method on the sign-in page. If an invitation has been used or expired, sign in normally or ask the owner for a new invitation.

5. If the problem repeats, send the owner or support the page, attempted action, error text, approximate time and browser. Include a screenshot without keys, tokens or private data.

## Common situations

- An idle agent: check the first request and whether the agent app is running separately. A new Hub assignment does not launch an external client.

- An empty report: check the source and date range. Missing data is different from a measured zero. Look at the last import in Connections.

- A task or note changed at the same time: compare the current version with your draft and deliberately carry across the changes you need.

- A call participant appears without media: check devices, permissions and reconnection. Media connectivity is separate from joining through the link.

## Confirm that recovery worked

Reopen the task or material and check that your changes were saved. For an agent, verify a completed action; for a source, a successful import and its available period; for a call, audio received by another participant.

A public error report does not need connection secrets. If you accidentally disclose a key, revoke it and create a replacement in the relevant service.

Sign in to Hub: /app/login

Check Connections: /app/connections

Contact support: mailto:k@n1.team

URL: https://hub.n1.team/help/troubleshooting